"The Business Processing Association of the Philippines (BPAP) said in its 2011 report that the BPO industry was now the second-biggest contributor to the local economy next to remittance inflows from overseas Filipinos.
"The report further stated that the BPO sector contributed close to $9 billion in export revenues last year, representing a 4.8-percent share of the country’s GDP. The target for 2012 was set at $11 billion.
By 2016, the industry group expected the country’s BPO revenues to hit the $25-billion mark, or a 10-percent share in the global market and at the same level as OFW remittances."
