"House Majority Leader Neptali Gonzales II said the Aquino administration should closely monitor US House Bill 3596 entitled “Call Center and Consumers Protection Bill” which would encourage insourcing by American firms and penalize those dealing with business process outsourcing (BPO) firms.
"Gonzales said he was worried this would curtail the growth of the BPO industry in the country, which is fueled mostly by American firms.
"Eastern Samar Rep. Ben Evardone shared Gonzales’ concern, pointing out that BPOs contribute close to $9 billion a year from roughly 800,000 call center agents. This is close to half of the $19 billion in annual remittances from five to 10 million overseas Filipino workers."
